Every candle is poured by hand and inspected before it leaves the studio. If your order arrives damaged or you're not happy with it, here's how we sort it out.
Email hello@walkinthelightcandles.com with:
WIL-)Anna reads every email personally and will reply within 1–2 business days with return instructions and the studio's mailing address. Please don't ship anything back before getting that reply — we can't track returns we weren't expecting.
Candles travel hundreds of miles to get to you and occasionally something goes wrong — a cracked vessel, a separated wax layer, a lid that arrives unscrewed. If that happens, send us a photo within 48 hours of delivery and we'll send a free replacement at no cost to you. No need to ship the damaged one back.
Once your return arrives at the studio, we'll inspect it and issue a refund to your original payment method within 5 business days. Depending on your bank, the refund can take another 3–10 business days to show on your statement. Shipping charges are non-refundable except where the return is our fault.
We don't process direct exchanges — the simplest path is to return the original candle for a refund and place a new order for the scent you'd prefer. We'll do our best to make that fast and painless.
If you received a candle as a gift and it's not your scent, email us with the order number (the gift-giver can share it) and we'll work something out. Returns are credited to the original payment method, so a gift recipient may want to coordinate with whoever sent it.